Conditions governing the purchase and use of ZapSim eSIMs
These General Terms and Conditions of Sale (T&Cs) govern all sales of products and services made by ZapSim through the zapsim.net website. By placing an order on our site, the customer declares that they have read and unconditionally accepted these T&Cs.
Last updated: March 5, 2026.
These T&Cs define the rights and obligations of the parties in the context of the sale of digital eSIM cards (mobile data profiles) offered by ZapSim to international travelers. They apply to all orders placed on the zapsim.net website, regardless of the customer's country and payment method used.
ZapSim — eSIM card service for travelers
Head office: Quebec, Canada
Email: [email protected]
Website: https://zapsim.net
ZapSim markets eSIMs (electronic SIM cards) offering mobile data plans for international use. The products offered are:
Each plan specifies the amount of data included (in GB), the validity period, the countries covered and the corresponding price. The detailed characteristics of each product are presented on the relevant destination page before purchase.
Prices are displayed in Canadian dollars (CAD), US dollars (USD) and euros (EUR), depending on the currency chosen by the customer. Prices include all applicable taxes. No additional fees are added at checkout.
Payment is made online at the time of order via the secure Stripe platform. Accepted payment methods are:
All transactions are encrypted and secured by Stripe. ZapSim does not store any banking data.
The order process includes the following steps:
The order is considered final and the contract formed upon payment confirmation. A confirmation email containing the eSIM installation QR code is automatically sent to the address provided by the customer.
Products sold by ZapSim are digital products. Delivery is instant electronically:
• Delivery method: automatic email with a QR code enabling eSIM installation on the customer's compatible device.
• Timeframe: immediate after payment confirmation (generally within seconds).
• No physical shipping is required. There are no delivery fees.
If the email is not received, the customer is invited to check their spam folder or contact our support at [email protected].
It is the customer's responsibility to ensure their device is compatible with eSIM technology before placing an order. A dedicated compatibility check page is available on our site. ZapSim cannot be held responsible for purchases made for an incompatible device.
In accordance with the digital nature of the products sold:
For any refund request, please contact our support at [email protected] with your order number. Refunds are processed via the original payment method within 5 to 10 business days.
For more details, see our refund policy.
The customer agrees to:
ZapSim is committed to providing its services diligently. However:
• ZapSim acts as a reseller of eSIM plans provided by third-party partner operators. Network coverage, signal quality and connection speeds depend on the infrastructure of local operators.
• ZapSim does not guarantee continuous or uninterrupted network coverage in all geographic areas of the announced destinations.
• ZapSim shall not be liable for indirect damages, data loss, loss of revenue or any other harm resulting from the use or inability to use the service.
• In any event, ZapSim's total liability is limited to the amount paid by the customer for the product concerned.
All elements of the zapsim.net website — including texts, images, logos, icons, trademarks, software, design and structure — are protected by copyright and intellectual property laws. Any reproduction, representation, modification, distribution or dissemination, in whole or in part, without the prior written authorization of ZapSim, is strictly prohibited and constitutes a punishable infringement.
ZapSim collects and processes personal data necessary for order fulfillment and customer relations (email address, payment information processed by Stripe).
In accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR):
• The customer has the right to access, rectify, delete and port their personal data.
• No data is sold or shared with third parties for advertising purposes.
• Banking data is never stored by ZapSim; it is processed exclusively by Stripe.
To exercise your rights, contact us at [email protected].
See our privacy policy for more details.
The zapsim.net website uses essential cookies necessary for the proper functioning of the shopping cart, session management, language and currency preferences. No third-party advertising or tracking cookies are used. The customer can manage their cookie preferences through their browser settings.
L'application mobile ZapSim (ci-après « l'Application »), disponible sur l'App Store (iOS) et le Google Play Store (Android), est soumise aux présentes CGV en complément des conditions spécifiques des plateformes de distribution.
Licence d'utilisation — ZapSim accorde au client une licence personnelle, non exclusive, non transférable et révocable pour utiliser l'Application sur un appareil compatible lui appartenant. Cette licence est accordée uniquement pour un usage personnel et non commercial.
Compte utilisateur — L'utilisation complète de l'Application nécessite la création d'un compte. Le client est responsable de la confidentialité de ses identifiants. L'Application permet également une navigation en mode invité avec des fonctionnalités limitées.
Compatibilité — L'Application requiert un appareil compatible eSIM. Le client est seul responsable de vérifier la compatibilité de son appareil avant tout achat. Un outil de vérification est intégré dans l'Application.
Notifications — L'Application peut envoyer des notifications push relatives aux commandes, à l'état des eSIM et aux promotions. Le client peut désactiver les notifications à tout moment via les réglages de son appareil.
Suppression de compte — Le client peut supprimer son compte à tout moment directement depuis l'Application (Profil > Supprimer mon compte). La suppression est définitive et irréversible. Toutes les données personnelles seront effacées conformément à notre politique de confidentialité.
Mises à jour — ZapSim peut publier des mises à jour de l'Application incluant des corrections, des améliorations ou de nouvelles fonctionnalités. Il est recommandé d'installer les mises à jour pour garantir la sécurité et le bon fonctionnement du service.
ZapSim reserves the right to modify these General Terms and Conditions of Sale at any time. The applicable T&Cs are those in force at the date of the order. Any modifications will be published on this page with the update date. Customers are advised to check this page regularly.
For any question, complaint or assistance request, our customer service is available by email:
📧 [email protected]
🌐 zapsim.net/contact
We are committed to responding within 48 business hours.
These T&Cs are governed by the law applicable in the province of Quebec, Canada. In the event of a dispute relating to the interpretation or performance hereof, the parties agree to seek an amicable solution before taking legal action. Failing an amicable resolution, the competent courts of the province of Quebec shall have exclusive jurisdiction.
Consumer customers residing in the European Union retain the benefit of the mandatory provisions of the law of their country of residence if these are more favorable to them.